All "Secret Shoppers" are personally interviewed and trained. "SECRET SHOPPERS" of Room4Improvement.com Inc. are independant contractors and not employees. Years of experience evaluating hair salons (typically the most service intensive industry) proved to Room 4 Improvement's CEO "Bob Todd" (true name a secret) that secret shopping was an effective tool for training and improving service. Room 4 Improvement's CEO "Bob Todd" has trained literally, hundreds of service personnel in the cosmetology industry and utilizes key observations to determine where there is room for improvement in salons as well as other service businesses. Using the reports from Room 4 Improvement .com Inc. to coach associates will be powerful, and you will glean improvement instantaneously. All the workshops and classroom training your company can offer is nowhere near as effective as our results-oriented program where associates read what actual customers perceive. The "experience" and perceptions of our trained observers will be put in a concise report that will instantly share with you where there is room for improvements. "Bob Todd" has researched other secret shopper companies, typically market researchers, and learned some were providing good information to their clients, but primarily, that's where it ended. Further, most are national , thereby unable to assess local business needs and are not able to meet "one-on-one" with their clients. Since our background is in communication & motivational training as well as observational development, we see an opportunity to train "shoppers" and guide local companies toward improvement. Each of our "shoppers" are trained to observe as well as to interact with your team - to gather the most information as is possible to provide an accurate assessment of your business - for your evaluation. No last names or other identifying information about our "shoppers" is ever divulged to our clients other than their first names and the following limited information. Our clients may request a particular "shopper/s" based on some of the following information. This information is provided as a tool to determine the "type" of "shopper" desired, but it is not used to discriminate for or against any of our Independent Contractors who work as "shoppers". Sara - age 25 - occupation, English teacher - eats out 5 - 8 times a week. Having been trained at one of Detroit's casinos to evaluate her fellow casino workers, she has come to us (way) qualified! Single. Cynthia - age 48 - occupation, business manager - eats out at least 2 times a week, travels extensively and is a fine dining and wine connoisseur. Married. Gary - age 50 - occupation, corporate attorney - eats out 4 - 5 times a week. "Laid back." Divorced. Brad W - age 63- occupation, accountant - eats out 3 - 4 times a week & is very particular in his personal purchases. Gay. Davin - age 52 - occupation, social counselor - eats out 3 - 4 times a week & is hard to please. Gay. Robert - age 44 - occupation, Physician - eats out once a week. Fine dining and wine connoisseur & travels extensively. Married. Deneen - age 39 - occupation, Physician assistant - eats out once a week - fine dining and wine connoisseur & travels extensively. Married. Nadine - age 39 - occupation, accounting supervisor - eats out 2 or more times a week. She is very observant and particular. Married. Brad L - age 44 - occupation, project manager - eats out 4 - 5 times a week. Laid back and always in a hurry. Married. Sue - age 27 - occupation, nurse - eats out 3 - 6 times a week. Travels extensively and has worked as a resort manager while attending college. Single. Barbara - age 33 - occupation, teacher - eats out 1 - 2 times a week. Detail oriented and worked as a wait staff in fine dining restaurants for many years. Single. Kasia - age 26 - occupation, fashion designer - eats out 4 - 8 times a week. Travels extensively through-out the world for business and pleasure. Polish; native tongue. Very detail oriented. Single. Eric - age 45 - occupation, restaurant/bar manager - eats out 3 - 6 times a week. Understands the "business" exceptionally well. Single. Kevin - age 52 - occupation, chemical engineer - eats out 1 time a week. Meticulous and clean fanatic. Married. Carol - age 47 - occupation, librarian - eats out 1 time a week. Observation and communication skills are her forte. Detail oriented! Married. Phil - age 24 - occupation, hairdresser/ platform artist - eats out 12 - 18 times a week. Travels two weeks out of every month. Very visual with an eye for detail. Marc - age 51 - occupation, professional musician - eats out 2 - 6 times a week. Casual, yet his abilities to discern fine detail is remarkable. Married. Shari - age 48 - occupation, human resources manager - eats out 2 - 6 times a week. Meticulous with people and their responses to questions. Married. Matt - age 27 - occupation, mechanic - eats out 8 - 12 times a week. Approachable and easy going but with observational skills far exceeding his age. Single. Scott - age 28 - occupation, road manager for national rock band - eats out 15 - 20 times a week. Very intelligent, has worked in food service and travels and lives in hotels 7 months of the year. Married. Barbara D - age 75 - occupation, housewife - eats out 2 - 6 times a week. Through her many years of experience she knows what is done right and wrong and what she would improve on if she had her say! Widow. LaShon - age 21 - occupation, student/waitress - eats out 3 - 5 times a week. This individual graduated in 2005 as a teacher and has learned very well how to "shop" and report her observations exceptionally well. Single. This is a listing of our most sought out "type" of "shoppers". A larger listing is available by request!
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